Proactive Drupal support takes a healthcare site to near-100% ADA compliance

The client

Altru Health System runs a large and constantly growing library of patient-facing healthcare content. A previous vendor worked ticket to ticket with no forward planning, so security updates had fallen behind and the platform had outgrown its architecture. Specbee took over the platform with a security-first maintenance model, then expanded the engagement into UX, search and content work.

The challenge

Security updates had fallen behind, leaving known vulnerabilities unpatched on a healthcare platform. The previous vendor operated reactively with no proactive maintenance or forward planning, and a growing content library had outgrown its architecture with no governance in place. Patients had trouble finding relevant information quickly, and ADA compliance and performance needed sustained attention rather than a one-time pass.

The solution

The results

The platform moved from a reactive security posture to a current, proactive one, and the security backlog was cleared. ADA compliance reached near 100% through continuous accessibility work rather than a single audit. Search was improved with new landing and listing pages, and tighter content governance means new content no longer strains the platform. A support engagement grew into a long-term partnership.

Tools & stack

Original project by Specbee ↗ — published by the delivering agency, included here as an industry reference.