Multilingual RAG platform puts Linde's knowledge seconds away

The client

Linde is a leading global industrial gases and engineering company with a large international workforce. It holds a vast library of internal technical, policy and operational documentation written in many languages.

The challenge

Information on equipment specifications, safety protocols, maintenance procedures and internal policies was scattered across PDFs, scanned files, tables and multilingual content. Finding accurate answers was slow, error-prone and meant searching through several systems. Linde wanted a simple, secure way for employees to chat with the company knowledge base in natural language, wherever they are.

The solution

The results

Employees now get accurate answers in seconds instead of digging through shared drives or asking colleagues. Cross-language retrieval opened knowledge to staff in every region regardless of the source document's language. Source citations and in-house hosting increased trust, and automated indexing keeps the knowledge base maintainable as documentation grows.

Tools & stack

Original project by STX Next ↗ — published by the delivering agency, included here as an industry reference.